Customer Care

If you are not 100% happy, please contact us within 7 days and return the item unused in original packaging and in resealable condition and a full refund which will be made immediately upon receipt but to be fair and as we normally practice, buyer pays return postage

We are honest and fair and we aim to give a fast and friendly service but in the unlikely event of human error, it's not been deliberate.

Just contact us to resolve amicably - we are always happy to help.

Please do not hesitate to ask any questions.


Clearance Direct values our relationship with our customers and the trust our customers place in us. As such, we are very careful how we treat their personal information when it's in our care.

Please read this Policy carefully, so that you can make informed decisions about sharing your data with us. Where the defined terms are common with our Terms and Conditions, they share the same meaning. The Policy defines the guidelines, obligations and requirements that applies to Clearance Direct, its staff, its customers and the users of this website.

This Policy contains details of how the information is stored, processed and utilised.
The Website

As a UK-Based website, the site and its owners take all appropriate steps to protect the privacy of users throughout their visit. This website complies with all applicable laws, regulations and requirements for user privacy.


This website uses Cookies to distinguish you from other users of our website . This helps us to provide you with a good experience when you browse and use our website and also allows us to improve our site and service.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly and we may be unable to provide our service to you.

Cookies are also used to enable us to monitor visitor numbers and search engine traffic, phrases used and so on. These are third party cookies and not controlled by us. We do not use cookies to monitor your actions in order to sell or provide additional services. Cookies of this nature do not contain personally identifiable information.

By continuing to browse this website, you are agreeing to our use of Cookies.
Personal Information

Clearance Direct provides a range of products to online sellers and other businesses. These products and services are designed to help them achieve better performance individually and at a business level with the resources available to them, as well as adding new capabilities to their team.

As part of this, we may store Personal Information about individuals and companies. We define “Personal Information” as information that can be used to identify individuals, and includes, but isn’t limited to:
  • Name
  • Email Address
  • Postal address
  • Postal Code
  • Telephone Number
We may collect this information at a number of different times. These include:
  • Commenting on a blog article
  • Contacting the Customer Service Team
  • Direct Contact and communication
  • Placing an order
  • Registering as a member

You contact this website and/or it’s owners at your own discretion. We store your details privately and securely when required, or with your specific permission (As detailed in the General Data Protection Register). We make every effort reasonable to secure information submitted by email, also (including forms), but warn customers and other users that information is submitted at their own risk.

The information you provide while using this website may be used to provide you with additional information about the products and services we offer with your permission, including answering any questions you may have. We will NOT pass your details on to third parties.

We do not store customer credit card details nor do we share customer details with any 3 rd parties.

Email Marketing and Newsletters

We may offer you the ability to subscribe you email communications or newsletters, but you would need to give explicit permission at the time for us to use the information. We will always provide the option to unsubscribe, whether in the email itself, or by emailing us at and asking us to remove you from our list. This is in compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003. Our email information services may include offering specific email alerts relating to areas of interest you have enquired about or pursued with us previously, where you have indicated a preference.

This is not an exhaustive list of your user rights regarding contacting you by email. We will NOT pass your details on to third parties except where that is necessary to provide these services, such as with a mail software provider like MailChimp.
Social Media Platforms

Any communications, engagement or other actions taken through external social media platforms that this website, and the owners of this website participate in are covered by the terms and conditions (and privacy policies) held by the social/media platform(s) involved respectively.

You, as a user, are advised to use Social Media wisely, and cautiously. You should apply care with regards to your personal information and privacy. This website, or its employees, will never ask for personal or payment details via Social Media, and encourage users wishing to discuss such matters to contact us via primary communication channels such as the telephone or email.

This website may use Social Sharing buttons to share content we post via various Social Media platforms directly. Users are advised that using such buttons is at their own discretion, and to remember that the social media platform may save information about that share, it’s originating point, and other data available to it, and making information available to ourselves as the originators of the post.


All our standard orders are sent FREE of charge with Hermes Business postage and will be dispatched and delivered within 5 working days.

If you choose next day delivery options, this will be dispatched with Royal Mail First Class.

For more information or if you have any queries regarding the privacy policy please don't hesitate to contact us at

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